Hoteli Maestral d.o.o. utilizes Monri WSPay for online payments.

Online card payments are available with Monri WSPay.

Monri WSPay is a secure online payment system for real-time payments via credit and debit cards, as well as other payment methods.

Monri WSPay ensures the secure entry and transfer of card information for both the customer and the merchant, which is validated by the PCI DSS certification held by Monri WSPay .

Monri WSPay employs an SSL certificate with 256-bit encryption and the TLS 1.2 cryptographic protocol, ensuring the highest levels of security for the entry and transfer of data.

Notification about guests' complaint

According to the Hospitality and Catering Industry Act and to the Provision of Tourism Services Act we inform all our guests that the complaint on the quality of our services can be personally delivered to our Headquarter offices or it can be sent in a written form to the following:

• Postal address: Hoteli Maestral d.o.o. / Ćira Carića 3, 20 000 Dubrovnik, Croatia
• Telefax: +385 20 416 545 or
• E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.

We will provide a response to guests' complaint in a written form within 15 working days at latest after their complaint deliver. We kindly ask our guests to provide their contact information in the complaint.